HSBC Credit Cards FAQs

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You can call us on our Customer service hotline or email us on creditcards@hsbc.com.lk or you may write to us on P.O. Box 73 Colombo.

You can call us on our Customer service hotline or email us on creditcards@hsbc.com.lk or you may write to us on P.O. Box 73 Colombo, with your application reference number or National Identity Card (NIC) Number.

The interest free period for your HSBC credit card is from 21 days up to 51 days. 

• HSBC Premier credit cards : Primary card - 1 bank working day¹ / Supplementary card - 1 bank working day¹
• HSBC Advance credit cards : Primary card - 3 bank working days¹ / Supplementary card - 2 bank working days¹
• HSBC Visa Signature credit cards : Primary card - 2 bank working days / Supplementary card - 2 bank working days¹
• HSBC Visa Platinum credit cards : Primary card - 3 bank working days¹ / Supplementary card - 3 bank working days¹
• HSBC Visa Gold credit cards : Primary card - 4 bank working days¹ / Supplementary card - 3 bank working days¹

¹ Subject to all documentation is completed

Click here to check the required documents 

If you wish to obtain a pin, a request should be made at the time applying for a credit card.

Yes. You can change your PIN via any HSBC ATM, at any given time.

Primary Annual Fee: 

• HSBC Rewards - LKR6,000
• HSBC Platinum - LKR4,250
• (Cashback) - LKR4,000
• HSBC Gold - LKR2,750

For other Fees & Charges please refer the Personal Banking Tariff

You can add up to 3 additional cards, provided they are your immediate family members.

CVV or Card Verification Value is the three digit number available on the reverse side of your credit card.

Your monthly statement will be delivered to you via the channel chosen by you. However, should you wish to view your statement, you can log in to Personal Internet Banking and request for same or request for same via any HSBC ATM or Call us on the number provided at the back of your credit card and request for same.

Click here to check on how to enable eStatements

Report the loss of your credit card immediately to the Bank. 3 easy steps to report:

• Dial our Customer Service hotline +94 11 4 4722 00
  
• Press 1 - for English
• Press * (Star) - to report a lost card

You need to call our 24hr call centre number provided on the reverse of your credit card and inform us of the suspected transaction on your credit card.

You can visit any of our branches and open a demand deposit account. Thereafter you can submit a request to set up a direct debit for your account via the Branch or via Personal Internet Banking service.

Please call our 24 call centre on the number provided at the reverse of your credit card between 7.00am - 9.00pm and request for a replacement credit card.

• For general enquiries call us on our General HSBC hotline on: +94 11 447 2200.
• Dedicated hotline for HSBC Premier customers on: +94 11 447 2272. (Operates 24 X 7 for HSBC Premier customers only)
• Dedicated hotline for HSBC Advance customers on: +94 11 447 2243.
• Dedicated hotline for HSBC Rewards Credit Card on: +94 11 447 2275.
• Dedicated hotline for HSBC Platinum customers on: +94 11 447 2242.

Yes. You will receive a new credit card 30 days prior to the expiry of your existing credit card.

Please e-mail below documents to creditcards@hsbc.com.lk via your official e-mail address which contains your company domain name confirming your current designation and card number attention to Underwriting Services

- Certified copies of your last three months’ salary slips

- The salary credited account statements

              or

Please call our 24 call center on the number provided on the reverse of your credit card and submit a request for same.

Yes. You can use your HSBC Credit Card overseas by informing the bank to update the travel details.

Yes. You can use your HSBC credit card at any ATM which is on the Visa network to withdraw cash.

• HSBC Premier - LKR 200,000/-
• HSBC Advance Platinum - LKR 150,000/-
• HSBC Visa Signature - LKR 200,000/-
• HSBC Visa Platinum - LKR 150,000/-
• HSBS Visa Gold - LKR 100,000/-

A written request can be handed over to our branches or posted to us (P.O Box 73,Colombo). You can also submit a request via personal internet banking or by calling our hotline number which is mentioned on the back of your credit card.

Things to note

• Please be informed that any transactions and/or bank charges (including interest, stamp duty) already borne by you but not billed to your credit card account as at date, will be immediately payable no sooner it is debited to your credit card account. You will receive a statement for the relevant period and we would appreciate if arrangements are made to settle the outstanding as indicated in your statement.
• Any existing credit card settlement instructions (Standing Instructions) will be terminated with the closure of the card account.
• If you have nominated the closed credit card for any standing instruction payments to third parties, may we advise you to cancel these instructions immediately, in your own interest.
• For security reasons please destroy the credit card by cutting it into four.

A written request can be handed over to our branches or posted to us (P.O. Box 73, Colombo). You can also submit a request via Personal Internet Banking (contact centre) or by calling the number given at the reverse of your credit card.

Eligible customer need to contact the insurance company direct for any claims.

A written request can be handed over to our branches or posted to us (P.O. Box 73, Colombo). You can also submit a request via Personal Internet Banking (contact centre) or by calling the number given at the reverse of your credit card.

A written request can be handed over to our branches or posted to us (P.O. Box 73, Colombo). You can also submit a request via Personal Internet Banking (contact centre) or by calling the number given at the reverse of your credit card.

A written request can be handed over to our branches or posted to us (P.O. Box 73, Colombo). You can also submit a request via Personal Internet Banking (contact centre) or by calling the number given at the reverse of your credit card.

Keeping your transactions secure does not have to be complicated.

You can now receive a one-time password (OTP) sent to your registered mobile number and use it to authenticate payments made online with your HSBC Debit or Credit Card.

Click here for more details.

Any other imparted information can be found on Important Updates on Your Credit Card.