Notices

The HSBC Galle branch and the Day and Night Banking Centre (DNBC) will be closed with effect from 31 October 2024. We encourage customers to bank via our award-winning digital channels, or visit our non-Premier branches if needed.

If you have any questions, please contact the Branch Manager or your Relationship Manager. You can also call us on +94 1144 7 2200. We apologise for any inconvenience caused.

We wish to inform you, that the HSBC Pelawatte Branch will be converted to a dedicated Premier Centre w.e.f. 15 July 2024. We encourage our valued general banking & HSBC Advance customers to visit our non-premier branches mentioned below, use our Express Banking service centers, our award winning Mobile Banking platform or digital channels going forward.

Nugegoda branch - 171, Nawala Road, Nugegoda

Union Place branch - 163 Union Place Colombo 02

We apologise for any inconvenience caused.

The HSBC Bambalapitiya branch will be temporarily closed for operations, due to refurbishment, from 24 April 2024 to 30 July 2024. Operations will resume on 31 July 2024 as a dedicated Premier Centre. Our Express Banking service centre will also be closed for operations, and we ask our valued customers to use our Mobile Banking platform or visit any other HSBC branch for their banking needs. We apologise for the inconvenience caused.

To provide a faster, safer and more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of June 2024. Receiving your statement via email is convenient, timely and uses no paper; this will improve your experience and avoid any negative impact due to statements not being received on time.

• Customers who are on paper statements will be informed via SMS with notice of registration to e-statements
• E-statements will be sent to the email address registered with the Bank
• Each e-statement will be a password-protected PDF file to ensure data privacy
• Customers have the option to convert back to paper statements by applying to make the change on personal internet banking, by sending a secure message or by visiting the nearest HSBC branch
• Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion
• In line with the prevailing tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges with effect from 1 September 2024

Read more details on the tariff

Dear Customer

With effect from 1st March 2024 Advance entry criteria has changed.

The new criteria to onboard HSBC Advance as follows;

1. For new to Bank customers:

Employed at a company where HSBC provides Employee Banking Solutions (EBS) and remit a monthly salary of LKR 100,000/- or pre-determined salary amount agreed with the Bank at the time of account opening.

2. For Existing Bank customers:

Maintain a monthly Total Relationship Balance (TRB) in excess of LKR 1,000,000/- or equivalent in any approved foreign currency in the form of deposits in (foreign currency/local currency) a Time deposit accounts (This excludes credit card limits, loan limits/outstanding overdrafts).

Dear customer, important updates were made to the HSBC Mobile Banking App to safeguard the App and everyone who uses it from malware attacks.

As a result of the malware attack preventive controls, please note that below features will be restricted for Android users.

1. Screenshots
2. Screen recording
3. Screen sharing and
4. Screen mirroring

For Android users, along with this app update, a “Save” button will be added on the transaction confirmation page which will save an image of the transaction confirmation page on to your device’s photo gallery. Please note that the save button option is available when making 3^rd party transfers (within HSBC or to other banks) and not available when making transfers within your own accounts and bill payments.

For iOS users, screenshot taking capability will not be blocked, but following will be restricted.

1. Screen recording
2. Screen sharing and
3. Screen mirroring

Access to the HSBC App will be denied to Android and iOS users if it detects the device with mobile App(s) that have accessibility permissions enabled. HSBC Mobile App can be used once you reset the keyboard to default and turn off screen reader from your phone settings.

Should you require any further clarification on this revision, the required criteria or minimum balance to be maintained in your General Banking account or Advance account portfolio, please reach out to your respective branch or HSBC Contact Center on below numbers and we will be pleased to be of assistance.

Advance Hotline: +94 11 447 2243

General Hotline: +94 11 447 2200