Notices

We've released a new security feature in the HSBC Mobile Banking app (HSBC app) for Android devices, to protect you by detecting and blocking third-party keyboard apps.

This feature helps to prevent scammers from logging on to the HSBC app. If a third-party app is detected, a warning message will appear on the HSBC app, telling you the name of the third-party app and the steps you should take to continue to use the HSBC app.

To continue to use the HSBC app, you now need to change the default keyboard of your Android device to 'Samsung Keyboard', which will allow you to log on securely to the HSBC app. Please follow one of these options to do this.

Option 1:

1. Open a notepad or new SMS message (any service which allows you to type).
2. Click the Keyboard icon in the bottom right corner of the screen and Select 'Samsung Keyboard' or swipe on the 'English' tab and it will switch the keyboard.
    

Option 2:

1. Go to 'Settings'.
2. Select 'General Management'.
3. Select 'Keyboard List and Default'.
4. Select 'Default Keyboard'.
5. Change to 'Samsung Keyboard'.

The steps may differ from device to device.

Once the keyboard is changed to the default device keyboard, you will be able to use the HSBC app securely.

Note: If the default keyboard is subsequently changed to a third-party keyboard, you will need to follow these steps again to be able to use the HSBC app.

The HSBC Wattala Branch will be closed along with the Day & Night Banking Centre (DNBC) with effect from 31 December 2024.

Please use our award-winning digital channels or visit any of our non-Premier branches.

For more details, please contact your Branch Manager or Premier Relationship Manager or call our hotline on +94 114472200.

We apologies for any inconvenience caused.

HSBC Wellawatta Branch was closed along with the Day & Night Banking Centre (DNBC) with effect from 31 July 2024. All HSBC Premier customers will continue to be managed by their same Relationship Manager located at our Bambalapitiya branch, No 123 Bauddhaloka Mawatha, Colombo 04. All other customers are encouraged to continue to use our digital channels and visit any of our non-Premier branches. For more information, please contact the Branch Manager or your Premier Relationship Manager.

We apologise for any inconvenience caused.

The HSBC Galle branch and the Day and Night Banking Centre (DNBC) was closed from 31 October 2024. We encourage customers to bank via our award-winning digital channels, or visit our non-Premier branches if needed.

If you have any questions, please contact the Branch Manager or your Relationship Manager. You can also call us on +94 1144 7 2200. We apologise for any inconvenience caused.

HSBC Pelawatte Branch was converted to a dedicated Premier Centre with effect from 15 July 2024. We encourage our valued general banking & HSBC Advance customers to visit our non-premier branches mentioned below, use our Express Banking service centers, our award winning Mobile Banking platform or digital channels. We apologise for any inconvenience caused.

Nugegoda branch - 171, Nawala Road, Nugegoda

Union Place branch - 163 Union Place Colombo 02

We are enhancing our Online Banking platform to give you a better user experience. The first set of updates, which included a new home page and secure messaging, went live on 17 August 2023. All customers will be moved to the new service in batches and we will notify you via email and SMS when it’s your time to experience the new design.

Find out more

To provide a faster, safer and more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of June 2024. Receiving your statement via email is convenient, timely and uses no paper; this will improve your experience and avoid any negative impact due to statements not being received on time.

• Customers who are on paper statements will be informed via SMS with notice of registration to e-statements
• E-statements will be sent to the email address registered with the Bank
• Each e-statement will be a password-protected PDF file to ensure data privacy
• Customers have the option to convert back to paper statements by applying to make the change on personal internet banking, by sending a secure message or by visiting the nearest HSBC branch
• Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion
• In line with the prevailing tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges with effect from 1 September 2024

Read more details on the tariff

Dear Customer

With effect from 1st March 2024 Advance entry criteria has changed.

The new criteria to onboard HSBC Advance as follows;

1. For new to Bank customers:

Employed at a company where HSBC provides Employee Banking Solutions (EBS) and remit a monthly salary of LKR 100,000/- or pre-determined salary amount agreed with the Bank at the time of account opening.

2. For Existing Bank customers:

Maintain a monthly Total Relationship Balance (TRB) in excess of LKR 1,000,000/- or equivalent in any approved foreign currency in the form of deposits in (foreign currency/local currency) a Time deposit accounts (This excludes credit card limits, loan limits/outstanding overdrafts).

Dear customer, important updates were made to the HSBC Mobile Banking App to safeguard the App and everyone who uses it from malware attacks.

As a result of the malware attack preventive controls, please note that below features will be restricted for Android users.

1. Screenshots
2. Screen recording
3. Screen sharing and
4. Screen mirroring

For Android users, along with this app update, a “Save” button will be added on the transaction confirmation page which will save an image of the transaction confirmation page on to your device’s photo gallery. Please note that the save button option is available when making 3^rd party transfers (within HSBC or to other banks) and not available when making transfers within your own accounts and bill payments.

For iOS users, screenshot taking capability will not be blocked, but following will be restricted.

1. Screen recording
2. Screen sharing and
3. Screen mirroring

Access to the HSBC App will be denied to Android and iOS users if it detects the device with mobile App(s) that have accessibility permissions enabled. HSBC Mobile App can be used once you reset the keyboard to default and turn off screen reader from your phone settings.

Should you require any further clarification on this revision, the required criteria or minimum balance to be maintained in your General Banking account or Advance account portfolio, please reach out to your respective branch or HSBC Contact Center on below numbers and we will be pleased to be of assistance.

Advance Hotline: +94 11 447 2243

General Hotline: +94 11 447 2200

We've released a new security feature in the HSBC Mobile Banking app (HSBC app) for Android devices, to protect you by detecting and blocking third-party keyboard apps.

This feature helps to prevent scammers from logging on to the HSBC app. If a third-party app is detected, a warning message will appear on the HSBC app, telling you the name of the third-party app and the steps you should take to continue to use the HSBC app.

To continue to use the HSBC app, you now need to change the default keyboard of your Android device to 'Samsung Keyboard', which will allow you to log on securely to the HSBC app. Please follow one of these options to do this.

Option 1:

1. Open a notepad or new SMS message (any service which allows you to type).
2. Click the Keyboard icon in the bottom right corner of the screen and Select 'Samsung Keyboard' or swipe on the 'English' tab and it will switch the keyboard.
    

Option 2:

1. Go to 'Settings'.
2. Select 'General Management'.
3. Select 'Keyboard List and Default'.
4. Select 'Default Keyboard'.
5. Change to 'Samsung Keyboard'.

The steps may differ from device to device.

Once the keyboard is changed to the default device keyboard, you will be able to use the HSBC app securely.

Note: If the default keyboard is subsequently changed to a third-party keyboard, you will need to follow these steps again to be able to use the HSBC app.

The HSBC Wattala Branch will be closed along with the Day & Night Banking Centre (DNBC) with effect from 31 December 2024.

Please use our award-winning digital channels or visit any of our non-Premier branches.

For more details, please contact your Branch Manager or Premier Relationship Manager or call our hotline on +94 114472200.

We apologies for any inconvenience caused.

HSBC Wellawatta Branch was closed along with the Day & Night Banking Centre (DNBC) with effect from 31 July 2024. All HSBC Premier customers will continue to be managed by their same Relationship Manager located at our Bambalapitiya branch, No 123 Bauddhaloka Mawatha, Colombo 04. All other customers are encouraged to continue to use our digital channels and visit any of our non-Premier branches. For more information, please contact the Branch Manager or your Premier Relationship Manager.

We apologise for any inconvenience caused.

The HSBC Galle branch and the Day and Night Banking Centre (DNBC) was closed from 31 October 2024. We encourage customers to bank via our award-winning digital channels, or visit our non-Premier branches if needed.

If you have any questions, please contact the Branch Manager or your Relationship Manager. You can also call us on +94 1144 7 2200. We apologise for any inconvenience caused.

HSBC Pelawatte Branch was converted to a dedicated Premier Centre with effect from 15 July 2024. We encourage our valued general banking & HSBC Advance customers to visit our non-premier branches mentioned below, use our Express Banking service centers, our award winning Mobile Banking platform or digital channels. We apologise for any inconvenience caused.

Nugegoda branch - 171, Nawala Road, Nugegoda

Union Place branch - 163 Union Place Colombo 02

We are enhancing our Online Banking platform to give you a better user experience. The first set of updates, which included a new home page and secure messaging, went live on 17 August 2023. All customers will be moved to the new service in batches and we will notify you via email and SMS when it’s your time to experience the new design.

Find out more

To provide a faster, safer and more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of June 2024. Receiving your statement via email is convenient, timely and uses no paper; this will improve your experience and avoid any negative impact due to statements not being received on time.

• Customers who are on paper statements will be informed via SMS with notice of registration to e-statements
• E-statements will be sent to the email address registered with the Bank
• Each e-statement will be a password-protected PDF file to ensure data privacy
• Customers have the option to convert back to paper statements by applying to make the change on personal internet banking, by sending a secure message or by visiting the nearest HSBC branch
• Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion
• In line with the prevailing tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges with effect from 1 September 2024

Read more details on the tariff

Dear Customer

With effect from 1st March 2024 Advance entry criteria has changed.

The new criteria to onboard HSBC Advance as follows;

1. For new to Bank customers:

Employed at a company where HSBC provides Employee Banking Solutions (EBS) and remit a monthly salary of LKR 100,000/- or pre-determined salary amount agreed with the Bank at the time of account opening.

2. For Existing Bank customers:

Maintain a monthly Total Relationship Balance (TRB) in excess of LKR 1,000,000/- or equivalent in any approved foreign currency in the form of deposits in (foreign currency/local currency) a Time deposit accounts (This excludes credit card limits, loan limits/outstanding overdrafts).

Dear customer, important updates were made to the HSBC Mobile Banking App to safeguard the App and everyone who uses it from malware attacks.

As a result of the malware attack preventive controls, please note that below features will be restricted for Android users.

1. Screenshots
2. Screen recording
3. Screen sharing and
4. Screen mirroring

For Android users, along with this app update, a “Save” button will be added on the transaction confirmation page which will save an image of the transaction confirmation page on to your device’s photo gallery. Please note that the save button option is available when making 3^rd party transfers (within HSBC or to other banks) and not available when making transfers within your own accounts and bill payments.

For iOS users, screenshot taking capability will not be blocked, but following will be restricted.

1. Screen recording
2. Screen sharing and
3. Screen mirroring

Access to the HSBC App will be denied to Android and iOS users if it detects the device with mobile App(s) that have accessibility permissions enabled. HSBC Mobile App can be used once you reset the keyboard to default and turn off screen reader from your phone settings.

Should you require any further clarification on this revision, the required criteria or minimum balance to be maintained in your General Banking account or Advance account portfolio, please reach out to your respective branch or HSBC Contact Center on below numbers and we will be pleased to be of assistance.

Advance Hotline: +94 11 447 2243

General Hotline: +94 11 447 2200