Online Banking and Digital Banking | Ways To Bank

HSBC LK
Ways to Bank
Online banking

Fourth consecutive win for HSBC Sri Lanka! Awarded Best Consumer Digital Bank in Sri Lanka at the World’s Best Consumer Digital Bank Awards in Asia-Pacific by Global Finance for 2024. HSBC Sri Lanka also won Best Mobile Banking App and Best Information Security and Fraud Management awards.

Banking at your fingertips

Manage your money any time, anywhere with HSBC Online Banking. Discover our range of enhanced features that will make your banking experience easier, safer, and more convenient.

Learn how to register click here to go to the register section

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Why bank online?

Here are some of the key features of our online banking service:

Transfers and payments to friends and family

Make real-time fund transfers to HSBC accounts and other local banks via CEFTS, pay up to 20 bill payees at no extra cost, and make global payments with Global View and Global Transfers. You can also set up future-dated and recurring payments online.

Manage your account and services

Keep track of your all your accounts and credit cards using the account dashboard and manage your banking requirements 24/7.

High security with two-factor authentication (2FA)

Your accounts and transactions are protected with 2FA and your Digital Secure Key (or Physical Secure Key device).

Switch to paperless statements

Choose to receive eStatements instead of paper statements.

Do your international banking

If you're an HSBC Premier or Advance customer in Sri Lanka with HSBC accounts overseas, you could choose International Banking. To learn more about Global Transfers with online banking.

Before you start

You will need your HSBC:

Phone Banking Number and PIN, or
ATM/Debit Card Primary Account Number and PIN, or
Credit Card Number and PIN, or
Credit Card Number and SMS OTP(for card only customers)

To register:

Click on 'Register'
Read and accept 'Terms and conditions'
Verify identity using registration options mentioned above
Create log on credentials
Choose security questions
Select a secure key
Complete registration

Transfers and payments

Meet your payment requirements using HSBC payments and transfers to you and your family.

Real-time fund transfers to HSBC accounts and other local banks through CEFTS.
Bill payments could be made to over 20 bill payees at no additional cost.
Make future-dated payments or recurring payments by setting up standing instructions online.
Global payments - Global View and Global Transfers.

High security with Two-Factor Authentication (2FA)

We assure that your accounts and transactions are protected with HSBC Secure Key (Digital Secure Key and Physical Secure Key device).

Find out more click here to view the secure key page

Secure Messaging

Secure messaging This link will open in a new window

Secure messages

Save time when you need to get in contact with us with our secure message templates Select the template you need and fill in the required information to help us get back to you faster.

Frequently asked questions

What do I do if I've forgotten my log on details?

If you forgot your password, select 'forgotten password' to retrieve it. If you enter your password incorrectly too many times, you'll need to follow the prompts to reset your password.

How do I delete a saved payee?

You can delete some of your payees by following these steps. Please note that you can save up to 99 payees.

Log on to HSBC Online Banking via your browser by using your Digital Secure Key or Physical Secure Key.
Select 'Manage Payees'.
Select the payee that you want to delete, and select the bin icon.
Confirm that you want to delete the payee.

Why can't I send or reply to a secure message?

If you want to send us a message or reply to a message that we've sent you, you'll need to enter your security token code to continue. You can still log on using your password and see your secure messages without using your code.

Why am I being directed to the old platform for certain features?

You will still see our old platform and features as we move over to our upgraded platform. This won't affect the function or security of the platform.

What are quick links?

The main features which customers are using more often in Online banking are under quick links. Example - Pay and transfer, manage payees, send a secure message, e-statements, contact us, etc

Can I customize the quick links menu?

No, the quick links menu cannot be customized.

How do I make a fund transfer?

1. Log on to HSBC Online Banking via your browser by using your Digital Secure Key or Physical Secure Key.

2. Select 'My Banking' and then 'Pay or transfer.

3. Choose the account that you want to make a transfer from.

4. Select 'New Payee' from the 'To' list.

5. Choose 'Other local banks' from the 'Transfer Type' list.

6. Select the bank you're making a transfer to.

7. Choose the mode of transfer from the drop-down list. This could be a Common Electronic Fund Transfer Switch (CEFTS) account transfer to other bank accounts, CEFTS credit card transfer.

8. Enter the third-party account number.

9. Enter the beneficiary name and select 'Save Payee' if you want to save them as a payee.

10. Enter the amount that you want to transfer.

11. Enter a 'Transaction reference'.

12. Enter the 'Transaction Security Code' and select 'Continue'.

13. Review all the details of the transfer to make sure they're correct, and then select 'Confirm'.

How do I make a bill payment?

1. Log on to HSBC Online Banking via your browser.

2. Select 'My banking'.

3. Select 'Pay & Transfer'.

4. Choose the account or credit card that you want to use to make a transfer.

5. Select 'New Payee'.

6. Select 'Bill Payment'.

7. Choose 'Bill payee' from your payee list.

8. Enter the 'Payee reference' (such as a mobile number or electricity bill account number).

9. Enter the payment amount.

10. Enter the transaction reference in the 'Your reference' text box.

11. Review all the details of the transfer to make sure they're correct, and then select 'Confirm'.

How can I check my fund transfer and bill payment limits?

1. Log on to HSBC Online Banking via your browser.

2. Select 'My banking'.

3. Select 'Online Payment and Transfer Limits'.

4. Confirm that the limits in the 'Daily Limits' section are correct.

Please note that pre-designated payees are payee details that you have set up with us via a written or online banking instruction. Payee instructions that you have not set up via online banking are classified as 'other' or 'non-designated' payees.

How do I change my fund transfer and bill payment limits?

You can increase your third-party transfer limits by up to LKR5,000.000 and bill payments by up to LKR500,000.

1. Send a secure message via HSBC Online Banking. You'll need to log in using your Mobile Secure Key or Physical Secure Key Device – find out more about secure keys.

2. Complete the HSBC Online Banking Maintenance Form (PDF) and submit it to your nearest HSBC branch.

Can I open a time deposit online?

You can open a time deposit via online or mobile banking, with a minimum deposit of LKR100,000.

To open your time deposit via online banking:

1. Log on to HSBC Online Banking.

2. Go to the 'Account services' section in the main menu.

3. Select 'Time deposit opening' and follow the instructions to open your account.

To open your time deposit via mobile banking:

1. Log on to your mobile banking app.

2. Select 'Term deposit' in the 'Move money' section.

3. Follow the instructions to open your account.

How do I update the maturity instructions for my time deposit?

On the accounts dashboard:
- Click on the eclipse menu (the three dots next to the account balance)
- Click on ‘Update maturity instructions’. This will take you to the previous online banking home page
- Select the respective Time Deposit account
- Click on ‘Manage’ tab
- Finally click ‘Edit maturity instructions’ to access the service

Can I download my statements as a spreadsheet?

Your recent transactions can be downloaded into CSV, OFX, or QIF format, which allows them to work with computer programmes such as Microsoft Excel.

Select the 'Download' button to download your statements.

You can see your historic statements online or download them as a PDF.

Why can't I see my HSBC credit card transactions yet?

Transactions made from HSBC credit cards are not updated in your transaction history immediately.

Why can't I see real-time payments from other bank accounts to my HSBC credit cards via CEFTS in my transaction history?

Your credit card balance will be updated immediately once the payment is made from another local bank via CEFTS.

You can then select your credit card number from your account dashboard to check your available credit balance.

All payments made with your HSBC credit card before 20:00 on a working day will appear in your transaction history on the next working day.

How do I search for a transaction?

To search for a specific transaction, select the 'search and filter' option above your transaction list.

How long will my account and credit card transactions stay in my transaction history?

You can see your transaction history for the last 6 months for your accounts, and the last 12 months for your credit cards. Select the account from the account dashboard and then select the 'Search' to check your transaction history.

How can I see my old transactions and statements?

To see your historic statements, select 'Pay and manage' and then choose 'Statements'.

Why can I see the total figure for held transactions in online banking but not the breakdown of the recent debit card transactions?

While you can see the total figure for held transactions in online banking, the breakdown of individual debit card transactions will only display in your transaction history once the transaction is fully settled by the merchant. All transactions on your debit card will be sent to your mobile via SMS if you are registered for SMS alerts service. If you're not registered, please call 0114472200 to register.