Secure Key

Why you should choose the Mobile Secure Key for your banking needs

Safe and secure: With your Mobile Secure Key available on your smartphone, access to your accounts and banking transactions is limited only to you, protected by the added security of the digital secure key.

Always by your side: As long as you've got your mobile phone with you, your Mobile Secure Key is accessible on the HSBC Sri Lanka Mobile Banking app.

Fast and reliable: Just a few taps is all it takes to activate your Mobile Secure Key on your HSBC Sri Lanka Mobile Banking app and it's instantly ready for you to use to log on to online banking or verify

Benefits

Digital Secure Key provides extra layer of protection and enables the following

Save a payee for recurring transaction (other HSBC account, other HSBC credit card, or other local/international bank)
Adding a New Payee (Person)
Send authenticated instructions via secure message service (For services not facilitated on the platform)
Linking countries/regions on Global View
Global Transfers between linked accounts
Ordering a chequebook
Requesting a credit card replacement PIN

How to activate Digital Secure Key on HSBC Sri Lanka Mobile Banking App

The Digital Secure Key is a feature within the HSBC Mobile banking app. Simply download HSBC Sri Lanka app and proceed with the activation steps.

Click below for iOS users

This link will open in a new window

Download the hsbc mobile banking app on the app store

Click below for Android users

This link will open in a new window

get hsbc mobile banking app on google play

Step 1: Open mobile application and click “Logon”

Step 2: Enter your user ID and password

Step 3: Select “Settings” from Left Hand Navigation menu and then click on “Activate Digital Secure Key”

Step 4: Click on “ Setup Digital Secure Key”

Step 5: Click on “Activate now”

Step 6: Generate “Verification code” – System will generate a validation code based on your preference to the below four options.

(Email to registered email address/ by Text Message to registered mobile number / by phone/ through desktop online banking or by calling call centre)

Step 7: Enter validation code and continue.

Step 8: Enter Activation code and continue.

Step 9: Create password for Digital Secure Key and click on “ Complete Activation”

Step 10: Digital Secure Key set up completed.

Step 1: Open mobile application and click “Logon”

Step 2: Enter your user ID and password

Step 3: Select “Settings” from Left Hand Navigation menu and then click on “Activate Digital Secure Key”

Step 4: Click on “ Setup Digital Secure Key”

Step 5: Click on “Activate now”

Step 6: Generate “Logon Security Code” from the physical token and enter.

Step 7: Enter Activation code and continue.

Step 8: Create password for Digital Secure Key and click on “ Complete Activation”

Step 9: Digital Secure Key set up completed.

Step 1: Open mobile application and click “Logon”

Step 2: Enter your user ID and password

Step 3: Select “Settings” from Left Hand Navigation menu and then click on “Activate Digital Secure Key”

Step 4: Click on “ Setup Digital Secure Key”

Step 5: Click on “Activate now”

Step 6: Generate “Logon Security Code” from other device where digital secure key is already enabled.

Step 7: Enter Activation code and continue.

Step 8: Create password for Digital Secure Key and click on “ Complete Activation”

Step 9: Digital Secure Key set up completed.

How to generate security code on your mobile

1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on "Logon Security Code"

2.Enter Digital Secure key password

3.Click on “Generate” button

1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on "Logon Security Code"

2.Enter Digital Secure key password

3.Click on “Generate” button

1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on the “Transaction security Code”

2.Enter last 4 Digits of your beneficiary account number and Digital Secure Key password

3.Click on “Generate” button

1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on the “Re-authentication Code”

2.Enter Digital Secure Key password

3.Click on “Generate” button

Physical Security Device

While the Digital Secure Key is the more convenient option, should you require a Physical Secure Key please watch the video to learn on activation of Physical Secure Key

Start your online banking today

How do I register for Online Banking?

Digital Secure Key activation journey

Find out more for secure key an informative PDF file This link will open in a new window

Frequently Asked Questions

Upon receipt of the new HSBC Secure Key, you are required to set up your PIN and activate it immediately or within 30 days from the issue date of the letter enclosed with your new HSBC Secure Key. Otherwise, you will not be able to log on to HSBC Personal Internet Banking.

The new device requires customer to input information specific to the transaction (e.g. account number) into the device to generate a Security Code. With this transaction signing function, the transfer will only be made to the account specified by the customer.

How to register

Terms and conditions
Read HSBC’s online banking terms and conditions. Indicate your acceptance by clicking the checkbox at the bottom of the page. Click ‘Continue’.
Verify identity
Select your account information from the list and fill in the required details. You have the option of using your deposit account (ATM/debit card), credit card, or phone banking number and their respective PIN. Click ‘Continue’.
Set up log on credentials
Create a username of at least 5 alphanumeric characters. This will serve as your permanent access ID to HSBC online banking. Create a corresponding password. These will be your unique log on credentials. Click ‘Continue’.
Set up security questions
Select ‘SECURITY QUESTIONS’ and provide corresponding answers. These security questions will allow you to securely and conveniently reset your memorable question, memorable answer, or password should the need arise. Click ‘Continue‘.
Choose a secure key
Confirmation
A page will appear confirming successful registration for online banking. Once completed, you can access your accounts through HSBC online banking.

If you do not have or do not recall your PIN, contact our call centre for assistance on +94 11 4 472 200, +94 11 4 472 243 (HSBC Advance) or +94 11 4 472 272 (HSBC Premier).

Getting started

You need to register to begin your online banking experience.

Requirements to register for online banking.
With deposit account	With credit card	With SMS one-time password (for credit card only customers)
Account number, ATM/debit card issue number (see bottom right corner of card), and ATM/debit card personal identification number (PIN); or Phone banking number and PIN	Credit card number Cash advance PIN	Credit card number National identity card number Last 6 digits of your mobile number registered with HSBC

Requirements to register for online banking.
With deposit account	Account number, ATM/debit card issue number (see bottom right corner of card), and ATM/debit card personal identification number (PIN); or Phone banking number and PIN
With credit card	Credit card number Cash advance PIN
With SMS one-time password (for credit card only customers)	Credit card number National identity card number Last 6 digits of your mobile number registered with HSBC

Activation Journey of Physical Token & Digital Secure Key (PDF, 998.4 KB) to learn about to how to activate your digital secure key Download link

Why you should choose the Mobile Secure Key for your banking needs

Benefits

How to activate Digital Secure Key on HSBC Sri Lanka Mobile Banking App

New to Digital Secure Key

Switching from Physical Secure Key to Digital Secure Key

Switching from Existing Digital Secure Key to New Digital Secure Key

How to generate security code on your mobile

Logon code

Transaction verification code

Re-authentication

Physical Security Device

Start your online banking today

How do I register for Online Banking?

Digital Secure Key activation journey

Frequently Asked Questions

What should I do when I receive the new HSBC Secure Key?

How does inputting customer specific information into the HSBC Secure Key increases the security level is online banking?

How do I register for Online Banking?

Digital Secure Key activation journey

You might be interested in

On your mobile

Over the phone

Web Chat

Connect with us